Privacy Policy & Terms of Use

November 15, 2023

Privacy Statement

Monona Terrace Community and Convention Center (“the Center”) has created this privacy statement (“Statement”) in order to demonstrate our commitment to customer privacy. Privacy on the Center’s website (the “Site”) and in our communications is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement to make you aware of  our information-gathering and dissemination practices. We reserve the right to change this Statement to best meet the needs of our visitors and customers at any time. By accessing or using the Site, or the services available on this Site, you agree to these terms and consent to the collection and use of information as described in this Privacy Statement. If you do not agree to these terms, do not access the Site or its services.

How we use your information

Exhibitors and Convention Center Clients:  The Center uses the information that we collect to set up conventions and rentals for clients, and related services for their exhibitors (clients and exhibitors are  “customers.”) We may use the information to contact customers to discuss customer interest in the Center, to send information about the Center such as promotions or events, or about our services, or those of our local tourism promotion and destination marketing organization, the Greater Madison Visitors and Convention Bureau, Inc., called Destination Madison.

We require customers who register to use convention, rental and exhibitor services offered on our Site to provide information, such as their name, company name, address, phone number, and email address, and financial qualification and billing information, such as billing name and address, and credit card number. At the time you express interest in obtaining additional information, or when you register for the service, you may be asked for additional personal information, such as title, department name, fax number, or additional company information. Customers can opt out of providing this additional information by not entering it when asked.

Some customer registration, booking and payment functions are provided by third party providers, in which case, you consent to that information being shared with such third party providers.

Customers are responsible for maintaining the confidentiality and security of their user registration login and password.

If customers need to update or change registration information they may do so by editing the user profile. To update a User Profile, visit Exhibitor Services on this website at https://www.mononaterrace.com/meetings-conventions/services/ and select My Account to add or update information.

Except as we explicitly state at the time we request information, or as provided in this Statement, we do not disclose to any third party the information provided. Any financial and billing information provided  is used solely to check the qualifications of prospective customers, and to bill for services. This billing information is not used by the Center for marketing or promotional purposes. The Center uses a third party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Other third party providers who may assist with website function are not permitted to collect any information nor does the Center share any identifiable information about website visitors with these parties.

The Center will not review, share, distribute, print, or reference any customer information  except as provided herein, in the terms of use and privacy policies of our third party providers (where applicable),  or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, suspected violation of the Terms of Use, or as may be required by law.

Community Program Patrons:   If you sign up for or attend one of our Community Programs (such as Concerts on the Rooftop, Yoga Core, Meditation at Monona Terrace, Moon Over Monona Terrace, Mini Meditation Retreat, Wellness Talks, Wright Design Series, Dane Dances, Lakeside Kids!, Terrace Town) we may use another business or service to send you email newsletters and announcements,  referred to as third party providers.  When you sign up to receive email newsletters or announcements about Community Programs from the Center, whether online or on a paper form, you give your permission for us to share information including your name, zip code, and email address with the third party provider.

When using our online ticketing platform for a Community Program, your email address will be shared with a third party provider and you will receive one email message asking if you would like to sign up for future messages about events and activities at the Center. You may opt out at that time.

Customers can opt out of being contacted by us or our third party providers, or receiving such information, at any time by sending an email to our support staff at info@mononaterrace.com, or following unsubscribe instructions in an email, when available.

Sharing Name/Email Addresses

We only share your name and email address with others if you consent by signing up to receive emails (online or on paper), using the online ticketing platform, or by contacting us about a convention or event that would be of interest to Destination Madison.

You can unsubscribe from such emails by using the unsubscribe feature in the email you receive or by emailing info@mononaterrace.com.

Website Data

The Center may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers, and provide such information to third parties.

Cookies

Cookies are files that Web browsers place on a computer’s hard drive and are used to tell us whether customers and visitors have visited the Site previously. The Center uses a persistent cookie to help save and retrieve user names of customers accessing the Site. The Center issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include the username or password of the user. If the cookie is rejected, access to and usage of the service will be denied. Our third party providers may also use cookies or other tracking technologies such as web beacons, IP addresses, browser and email client types and similar details, to enable services such as when you opt-in to receive email newsletters, announcements, or tickets for community programs/events.

Third Party Sites and Services

The Site contains links to other websites. The Center is not responsible for the privacy practices or the content of these other websites. Customers and visitors will need to check the policy statement of these others websites to understand their policies.

About Third Party Providers. The Site contains links and services provided by third party providers, who provide the Center with services like email campaigns, announcements, community program/event tickets, and rentals, scheduling and payment for convention clients and exhibitors. Our third party providers may use cookies or other tracking technologies such as web beacons, IP addresses, browser and email client types and similar details, to enable services such as when you opt-in to receive email newsletters, announcements, or tickets for events. Links within the emails are tracked to show individual recipient’s clicks.

Security

Our Site has security measures in place to help protect against the loss, misuse, and alteration of information under our control. When our Site is accessed using Firefox, Chrome, or Microsoft Internet Explorer versions 6.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that information is safe, secure, and available only to you. The Center also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, the Center provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information.

How to contact us:

Questions regarding this Statement or the practices of this Site should be directed to the Center by e-mailing them to our support staff at info@Mononaterrace.com.

Customers can opt out of receiving any communication by emailing info@mononaterrace.com