Privacy Policy & Terms of Use

Customer Privacy Statement

Monona Terrace Community and Convention Center (“the Center”) has created this privacy statement (“Statement”) in order to demonstrate our commitment to customer privacy. Privacy on the Center”s web site (the “Site”) is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement to best meet the needs of our visitors and customers, we will post notification of any Statement changes to our web site, and you will have the opportunity to opt out of these new uses.

Collected Information

We require customers who register to use the services offered on our Site to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, and credit card number. At the time you express interest in obtaining additional information, or when you register for the service, we may also ask for additional personal information, such as title, department name, fax number, or additional company information. Customers can opt out of providing this additional information by not entering it when asked.

The Center uses the information that we collect to set up services for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in the Center, the services that we or Destination Madison provide, and to send information regarding the Center, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses will not be distributed or shared. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to our support staff. Separately, customers are also asked to provide an email address when registering for the service, in order to receive a username and password. We may also email information regarding the Center updates to the service, and will send a Customer/Patron Newsletter. Again, email will not be distributed or shared, and customers can opt out of receiving any communication by emailing at the time it is distributed, or at the time any customer registers for the service.

Except as we explicitly state at the time we request information, or as provided for herein, we do not disclose to any third party the information provided. All financial and billing information that we collect through the Site is used solely to check the qualifications of prospective customers, and to bill for services. This billing information is not used by the Center for marketing or promotional purposes. The Center uses a third party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Other third parties, such as content providers, may provide content on the web Site, but they are not permitted to collect any information nor does the Center share any user information with these parties.

Customers of the service will be using the Site to host data and information. The Center will not review, share, distribute, print, or reference any such data except as provided in the Center”s Terms of Use, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Terms of Use, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.

The Center may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers, and provide such information to third parties.


Cookies are files that Web browsers place on a computer”s hard drive and are used to tell us whether customers and visitors have visited the Site previously. The Center uses a persistent cookie to help save and retrieve user names of customers accessing the Site. The Center issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include the username or password of the user. If the cookie is rejected, access to and usage of the service will be denied.

Third Party Sites

The Site contains links to other web sites. The Center is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies.

Our Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Site is accessed using Firefox, Chrome, or Microsoft Internet Explorer versions 6.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. The Center also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, the Center provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data.

Correcting & Updating Your Information

If customers need to update or change registration information they may do so by editing the user profile. To update a User Profile, log on to”s Exhibitor Services or Patron Mail section, and select My Account to add or update information.

Additional Information

Questions regarding this Statement or the practices of this Site should be directed to the Center by e-mailing them to our support staff.